The call fell out of queue and the agent answered with,
“This is…, and how can I help you?”
“That’s one of my favorite names.”
She laughed.
“What information do you need for your process?”
“Your details are already on my screen. What do you
need help with?”
“I see my deductibles have been reached but when I view
this latest set of claims, it says You Pay all these dollars. I want to
understand this. Can you help with that?”
“Yes, I can help.”
“Great. What I want to understand is this. Are these
charges outside the deductibles? If I’ve met my deductible but still each month,
I’m going to be paying thousands of dollars, I might just kill myself because
it’s not worth it.”
She laughed again not nervously, unreservedly.
“Let me take a look. What’s the dollar amount, the
total charges, you’re seeing?”
She was able to pull up the records on her side and
mumbled as she read the notes.
“See, I have to plan for payments like this.”
“It looks like we’re waiting for more information from
your provider. These charges are pending.”
“So, does that mean I’ll have to pay them eventually? I
have to plan in advance: How many liquorstores I need to rob and how many
little old ladies’ purses I need to grab.”
She laughed again.
“It’s just the way the charges appear at this point.
Since you’ve met the deductible, we’ll cover the charges.”
“Great. Don’t worry I was only kidding. About suicide.
The liquor stores and purse snatching, I’d appreciate if you keep that to
yourself.”
KLK
3/1/20
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